INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do you ship internationally?

Yes, we do! We ship to all over the world.

How does Waydtel handle the order?

All orders are processed within 1-3 business days after we receive your full payment, excluding weekends and holidays.
As soon as your order is ready, we’ll update the tracking number and send it to you. 

Shall I pay tax and handling charge for importing the radio to my country?

The advertised price doesn’t include the tax, buyer should be responsible for import duties, tariffs, and taxes.

If items have to be returned to China since your refusing to pay taxes or customs, shipping fee will not be refunded. For free-shipping order, 10% of your order value will be charged a return shipping fee (refund 90% only.)

How do I change the shipping address or cancel my order?

Please contact customer service immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after payment and it will not always be possible to make changes to the shipping address and/or cancel the order.

What forms of payment do you accept?

PayPal or credit card are acceptable.

*NOTE: When purchasing with PayPal, your shipping address will automatically default to the address on file with PayPal, regardless of the shipping address you enter on waydtel.com.